At iListen, we provide private, informal, peer-to-peer support services. Before using our services, as a client, you agree to the following terms and conditions:

  1. You must be at least 18 years of age, or have the consent of a parent or legal guardian if you are under 18.
  2. You acknowledge and agree that iListen does not diagnose, treat, or provide medical or psychological services. We also do not act as a dating, suicide prevention, or domestic violence hotline. iListen reserves the right to kindly refer any client in a crisis situation (such as mentioning suicidal thoughts or any intention to harm another person) to call 911 or to the warranted resources available in their region for additional help. iListen will not be held responsible for any contact to these resources that the client does or does not make.
  3. By using iListen services, you agree to defend and hold harmless iListen and to indemnify iListen and its directors, officers, agents, employees, subsidiaries, and affiliates, from any legal action arising from the use of our listening service. iListen will not be liable to anyone (including any third party) for any actions, claims, losses, damages, liability, and expenses, including legal fees, arising from your use of the site.
  4. You agree that if at any time during your session with a listener, you are rude, disrespectful, threatening, harassing, or sexual, then iListen has the right to end the call, in which case you shall not be entitled to a refund. iListen also has the right to refuse service to any client.
  5. iListen is a confidential listening service which respects the client’s privacy. Please note that the sessions between the client and iListen will not be recorded without your permission. If you decide to divulge personal information to iListen it will not be shared with anyone else except to comply with applicable law or court if needed.
  6. You agree that the use of iListen’s services is for your own personal use only and that you are not using our services on behalf of any other person or organization.
  7. You agree to use only credit cards or other payment means which are duly and fully authorized to use and that all payment related information provided is current and accurate. By providing us with your payment, you authorize us to bill and charge you based on the information you provided in your Account with iListen. You acknowledge and agree that once payment has been tendered, all services are non-refundable.
  8. Protecting the information you provide is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy. By agreeing to these terms and conditions and/or by using our services, you are also agreeing to the terms of the privacy policy.
  9. By using iListen services and creating an account, you agree that you are solely responsible for the security and privacy of the information that you are providing to us, including any verbal information, any written information, any passwords, or sensitive information attached to your account.
  10. These Terms and Conditions are governed by the laws of the Province of Alberta.
  11. If at any time the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and shall be removed from these Terms and Conditions. All other provisions shall still be considered valid and remain in full force and effect and binding upon you.
  12. You acknowledge and agree that these Terms and Conditions may be amended from time to time, and should these differ from when you first utilize the services, you will be bound to the terms of the revised Terms and Conditions in effect at the time as posted on the site, which shall govern.
  13. By booking a session with iListen, you have agreed that you have read and understood “The Terms and Conditions” found on this website. You acknowledge and agree that the Terms and Conditions apply to all of the services that are displayed on our site at the time you access it. All information, descriptions, or information that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy or sufficiency of any of the services that we provide. You agree to purchase and use the services at your own risk. If you have any questions related to the Terms and Conditions, you can contact